A recent survey conducted by ITSM.tools found that out of 300+ ITSM practitioners only 26% feel their efforts and value are sufficiently recognized and only 24% think existing ITSM best practices have kept up with technology trends.
In this recorded video, hear from IT expert Vawns Murphy why IT leaders should consider a shift left strategy to increase the value of ITSM for both those who consume and deliver business services.
You’ll also see AI-driven automation in action including a live demo of Neva’s virtual agent plus auto-mapping, fulfiller assistance, and predictive analytics dashboards.
Learn how and why AI and machine learning enable IT organizations to make faster, more accurate decisions about when, where, and how services are delivered.
Ready to lead your team’s AI initiative? Ready for that raise and promotion? Invest 45 minutes with us… that may change your career.
- Duration: 45 minutes
- Speakers: Dan Turchin, Neva co-founder, Rob Young, Neva Product Marketing and Vawns Murphy, ITSM.tools