Shift left: empowerment as-a-service part 2 AI-driven automation

In part 1 “Shift left: empowerment as-a-service”, we looked at the ability of shift left to bring IT services closer to employees via lower touch, lower cost delivery channels. Deciding to implement shift left is only the first step. So, what’s the next step in creating an empowered IT service organization? Incorporating AI-based automation into[…]