What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits of virtual_agents and AI-driven recommendations for live agents, and how AI is (and isn’t) changing the role of humans in IT. At the end of 30 minutes, we[…]

As Bond said to Q: “Slack me the WEP code before this router detonates.”

Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s that great scene in GoldenEye when James Bond and Natalya outwit Boris using the exploding pen to escape Cuba. Lesson? Great partners and great tools dramatically increase the odds of survival when going boldly where[…]

Human? In IT? Here’s how to be relevant in 2020.

Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and hordes of Kurzweilians call their philosophy “the singularity” (a term first coined by John von Neumann in the 1950s), teach it in faux-universities, and tweet about it (incessantly). Elon Musk is popularizing Kurzweil’s ideas with his[…]

Neva’s a certified app in the ServiceNow Store: so what?

I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told our moms. They care a lot. It should mean even more to you. Here’s why… I worked at ServiceNow long enough to know why the company was called Glidesoft, why zBoot will forever be one of the greatest[…]

Neva wins startup pitch competition at Montgomery Summit

Combine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and you get… excellent insight into which startups are destined to disrupt. Which is why we’re proud to announce at this year’s Montgomery Summit that esteemed group met an equally impressive set of startups and declared Neva[…]

March 15: join Neva Co-Founder Dan Turchin and help desk leaders for a discussion about the future of AI in IT

Bay Area help desk leaders will convene March 15 in Mountain View and San Francisco for a discussion about the future of artificial intelligence, machine learning, and support automation. Dan Turchin, Neva Co-Founder, will lead a discussion about how bots, natural language processing, and machine learning are changing how IT service is delivered… and consumed.[…]

“Ask the Expert: the Future of AI in IT” with Dan Turchin on the ServiceNow Community

+ Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery that the future of customer support is AI-assisted automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual[…]

The Future of AI-Driven Automation in ITSM: live webcast

Date: February 21, 2017 Time: 9:00 AM PT Presenter: Dan Turchin, Neva co-founder and Chief Product Officer Cars drive themselves. Robots perform surgery. Computers detect cancer. The world is changing thanks to artificial intelligence. Those same technologies are also disrupting IT. Industry analysts agree: “By 2018, 50% of all IT issues will be solved by[…]

Five AI and machine learning predictions for 2017

Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I’m about to share: “Those who have knowledge, don’t predict. Those who predict, don’t have knowledge.” Nils Bohr, Nobel Prize-winning Physicist, dogpiled: “Prediction is very difficult, especially if it’s about the future.

Alas, I am foolhardy. I swim with sharks. I poke sleeping bears. I also share the fascination of many tech blowhards with forecasting what’s ahead. Forthwith, here’s what will happen in artificial intelligence and machine learning in the enterprise in 2017.