Change with purpose: why I decided to join Neva

New path, same mission Prior to joining Neva, I held the position of lead analyst for IDC’s Client Virtualization and IT Service Management Software research practice. In that role, I had the opportunity and privilege to consult with countless IT leaders within some of the world’s largest enterprises as well as small to medium sized[…]

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits of virtual_agents and AI-driven recommendations for live agents, and how AI is (and isn’t) changing the role of humans in IT. At the end of 30 minutes, we[…]

As Bond said to Q: “Slack me the WEP code before this router detonates.”

Neva announces investment from Slack Fund to deliver exceptional IT self-service experiences with AI-driven automation and conversational virtual agents There’s that great scene in GoldenEye when James Bond and Natalya outwit Boris using the exploding pen to escape Cuba. Lesson? Great partners and great tools dramatically increase the odds of survival when going boldly where[…]

Human? In IT? Here’s how to be relevant in 2020.

Self-proclaimed futurist (and Googler) Ray Kurzweil says we’re rapidly approaching the convergence of carbon and silicon-based life forms. He and hordes of Kurzweilians call their philosophy “the singularity” (a term first coined by John von Neumann in the 1950s), teach it in faux-universities, and tweet about it (incessantly). Elon Musk is popularizing Kurzweil’s ideas with his[…]

Neva’s a certified app in the ServiceNow Store: so what?

I’m proud to announce the Neva AI platform is now a certified app in the ServiceNow Store. Who cares? We told our moms. They care a lot. It should mean even more to you. Here’s why… I worked at ServiceNow long enough to know why the company was called Glidesoft, why zBoot will forever be one of the greatest[…]

Neva wins startup pitch competition at Montgomery Summit

Combine one of Inc. Magazine’s “top entrepreneur conferences” with more than 1,000 of the most successful tech investors and journalists and you get… excellent insight into which startups are destined to disrupt. Which is why we’re proud to announce at this year’s Montgomery Summit that esteemed group met an equally impressive set of startups and declared Neva[…]