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Use bleeding-edge AI and NLP technology to solve billion-dollar problems. Make an impact. Love what you do.

Be part of an exceptional team. Make the world better with technology.

Test your limits. Innovate. Embark on an adventure that will define your career.

Work with some of the world’s most-respected data scientists, ontologists, and engineers in the cradle of Silicon Valley.

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Information Architect

Menlo Park, California · Intermediate

About The Position

Neva automates enterprise support using AI and machine learning to improve the employee experience and reduce the cost of service delivery for large enterprises. We’re defining the system of intelligence that will automate the decision-making process for workflows in systems of record and systems of engagement. As every company becomes increasingly dependent on technology and applications become increasingly complex, support case loads are growing and the best answer to every question is changing dynamically. Neva is a pioneer in the field of AI for enterprise support and our products are used globally by the most-respected enterprise organizations to make work less frustrating.

We’re looking for a seasoned information architect to develop content and publishing processes to educate employees and service providers about how to use and configure Neva. The information architect will be responsible for wikis, tutorials, contextual help, and knowledge articles. If you’re ready to do the best work of your life and be inspired by the world’s top AI and machine learning experts, join us for the adventure of a lifetime.

Requirements

  • Demonstrated expertise developing documentation and tutorials for SaaS-based enterprise software products
  • Demonstrated expertise communicating the value of product features to non-technical and technical audiences 
  • Experience with content management systems including Confluence and open source wiki platforms
  • Exceptional written and verbal communication skills
  • Demonstrated success in small-team, agile environments collaborating with software engineers
  • You’re a logolept and have erected shrines to Messrs. Merriam, Webster, and Roget

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