Ready to shift left but not sure where to start? Listen and learn.

In my recent podcast, I was joined by ITSM expert Vawns Murphy from ITSM.Tools, and Dan Turchin, Neva co-founder. We discussed why IT leaders should consider a shift left strategy to increase the value of ITSM for both those who consume and deliver business services. Vawns provided her analysis of a recent survey conducted by ITSM.tools[…]

What does ITSM have in common with the TacoBot? Listen and learn.

I sat down with ITSM and AI IDC analyst Rob Young at Knowledge17 for a discussion about the future of AI-driven automation in IT. We discussed how AI is being used today, the business benefits of virtual_agents and AI-driven recommendations for live agents, and how AI is (and isn’t) changing the role of humans in IT. At the end of 30 minutes, we[…]