Live webcast January 30: “How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA”

In this live discussion, hear from esteemed IT industry analyst Dennis Drogseth, Vice President of Research at EMA on how and why ITSM is becoming the “hub of innovation”, driving technology initiatives across the business.

We’ll examine how advanced IT analytics and AI technologies drive automation and decrease operational complexity.

You’ll see AI-driven automation in action with a live demo of Neva AI transforming IT service delivery for employees, IT agents, and managers.

Ready to transform your service desk into a “hub of innovation”? Invest 45 minutes that will change your career.

  • Date: January 30, 2018
  • Time: 9am PT
  • Duration: 45 minutes
  • Presenters: Dennis Drogseth VP Vice President of Research at EMA ; Rob Young, Product Marketing at Neva; Brian Lee, Senior Solutions Consultant at Neva


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